"Thank you SO much for stopping by and giving me such a great surprise by taking the time and knocking at all the residents door in building 2 and 3. Since we had such a tough time with some of my residents and having my team and myself deal with calls and well…you know the rest. This was a pleasant surprise. Especially since we are all about customer service here at Archstone. Seeing the way you are on-board with our vision is AWESOME. What made me even happier was to see the frowns turned upside down and actually see them smile as you, the owner, apologized to each and every person that was home and gave them a gift card to Starbucks - that was a such WOW moment!
Once again, I appreciate all your efforts and a HUGE thank you for being here this morning to spread some TLC at Huntington Beach!!"
Archstone Huntington Beach
Senior Community Manager